Genie is Uber’s internal on-call copilot, designed to provide real-time support for thousands of queries across multiple help channels in Slack®. It enables users to receive prompt responses with proper citations from Uber’s internal documentation. It also improves the productivity of on-call engineers and subject matter experts (SMEs) by reducing the effort required to address common, ad-hoc queries. While Genie streamlines the development of an LLM-powered on-call Slack bot, ensuring t...
