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Dan Slimmon
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Troubleshooting On A Distributed Team Without Losing Common Ground – Dan Slimmon
https://blog.danslimmon.com/2015/10/19/troubleshooting-chatops-ddx/
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One of the most important concepts to emerge from recent teamwork research, common ground, helps us understand why collaborative troubleshooting breaks down over time. This breakdown leads to waste…
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