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How to handle a return request as a seller | eBay
https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
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You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
