Online retail sales as a proportion of total retail sales is now 19%* (in the UK) (source: National Statistics UK). Remember back in the good old days when this percentage was under 10% and the so-called experts said online retail sales would never surpass 10%? Where are those experts now? Even though online retail sales as part of total retail is lower in other regions around the world, this is a signal as to what’s coming everywhere! Executive teams who are not investing and driving chang...
