Consumers are looking to engage with companies they "know and trust" while in self-isolation. A retail brand may respond with silence while their business is temporarily shut down, but new data proves customers want to hear from you. New research has proven the following... 43% of consumers find it "reassuring" to hear from brands they "know and trust" 40% want to know how companies are responding Just 15% do not want to hear from companies There are three tips to help with your communication...
