There is a strong correlation between great customer service and online conversion rates! During this time of non-physical retail, the necessity to find new ways to create meaningful methods to engage with consumers, when in "buying mode", is now more important than ever before. Before COVID-19, great physical retail experiences would compensate for average online experiences. This "crutch" is no longer there and is now exposing those retailers who are doing a poor job online (refer to my las...
