Why are businesses struggling to change during these crazy times? This comes down to the design of traditional businesses. In the “old days”… #1. Systems were first established and would dictate what information is captured and how it needs to be processed. Think of the outdated ERP systems currently in play. #2. Processes then reflect the needs of the systems and in turn dictates the conduct of employees and how they treat and serve customers. Together, systems and processes become the...
