When I work for my clients, I am actually working for their customer. It's my job to find out what my client's customers want from my client then design experiences and leverage technology to bring it to life. So when I recently completed a large click and collect project for a client and they showed me the feedback they are receiving from their customers, like the one below, all the hard work is worth it. Feedback from a customer.... The whole process from start to finish was simple and easy...