The Pandemic has made a significant impact (and continues to have an impact) on the order management business function for retail business models. It's OK to say the order management function needs to improve, but the more important question is, what does this business function need to look like in the future? How is it to evolve? What defines its evolution? What guides can be applied to effectively define its future? These and other questions are tackled in this article. First a definition: ...
