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To Gain Buy-In for CX, Use ‘Why’ - CX by Design
https://cxby.design/to-gain-buy-in-for-cx-use-why/
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customer experience buy-in
cx buy-in
cx leadership
leadership buy-in
When trying to gain buy-in for CX try using ‘Why’, not ‘How’. This will change the conversation, and help leadership get onboard.
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