Reading Time: 3minutes The branch is not a training ground. It’s the front line. It’s where members come to resolve problems, make decisions, and seek guidance. For far too long, front-line branch roles have been labeled as “entry-level,” and that mindset is holding us back. These roles require more than basic skills. They require intelligence, empathy, and financial […] The post From Teller to Advisor: Element’s Vision for Consultative Member Services appeared first on Element.
