One challenge dealers have is that most have spent a lifetime inside the auto industry — they drive dealership demo vehicles, and don’t have a current sense of what it’s like for a consumer to shop for or purchase a vehicle, especially a used one. I mean the nitty gritty stuff. The shady world of curbside operators, and stolen vehicle reVINning or rebuilt titles, or hiding accident records or neglected maintenance. Well, to be fair, they do deal with all of that daily when they acce...
