In 2019 it took customers an average of 12 hours to get a response from customer support. Fast forward to now? People expect replies in under 3 minutes. And over 67% of customers say they’d switch brands after just one bad experience. That’s not just a shift. That’s a full-blown revolution. Companies across every industry—from […] The post How We Built an AI-Powered App for Customer Support appeared first on Codiant Software Technologies.
