Applied outside of tech agile can usher in a fundamental shift from rigid, top-down planning to a dynamic, iterative, and, crucially, person-focused approach. Think about our place-based working experiments. What we understood, fundamentally, is that the answers to local problems lie locally. We didn't parachute in an army of consultants with a 200-page report, or do detailed journey maps. Instead, we enabled small, dedicated teams – often just a handful of people – to literally embed the...
