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Compliance and Enforcement
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Legal Risks of Using AI Voice Analytics for Customer Service
https://wp.nyu.edu/compliance_enforcement/2023/01/11/legal-risks-of-using-ai-voice-analytics-for-customer-service/
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by Avi Gesser, Johanna Skrzypczyk, Robert Maddox, Anna Gressel, Martha Hirst, and Kyle Kysela
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