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From:
Forbes
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The Personalized Customer Experience: Consumers Want You To Know Them
https://www.forbes.com/sites/shephyken/2024/04/14/the-personalized-customer-experience-customers-want-you-to-know-them/
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81% of customers prefer companies that offer a personalized experience. They also want the experience to include the platforms where they prefer to do business.
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