When Dr. Maria Patel became Director of Quality at her health system, she didn’t start with metrics. She started by listening—shadowing nurses, sitting in on intake interviews, and asking where communication broke down. One year later, her team had cut readmissions by 14%, rolled out a multilingual discharge protocol, and launched a real-time interpreter access […] The post How Healthcare Quality Leaders Can Track LEP Patients as a Unique Cohort appeared first on Boostlingo.
