5 Ways You're Driving Your Laundromat Customers Away Updated June 6, 2022. When was the last time you stopped and took a good hard look at your coin laundry business from a customer’s perspective? Transitioning from your business owner hat to a laundromat customer hat can be a challenge, but it’s important to do so every once and awhile. By taking a step back, you can get a better perspective on what seems to work well at your laundry facility and what issues may be driving customers away...