My good friend Mustafa has some sage advice for Sonos on the recent rewrite fiasco. Fix all issues and test the new app very thoroughly with external beta testers before relaunching. Have the best crisis leader at the company take over. Find all ICs who have been raising the alarm and give them authority to move fast. Remove anything that gets in the way - … Create a single source of truth - all issues, feedback and bugs should flow into a single place. Have a small team (<=3) triage and pr...
