Queuing up Change: From CCaaS to Intelligent CX Platform July 2025 The contact center as a service (CCaaS) market continues to expand rapidly, primarily driven by the digital economy’s strength and AI capability adoption, and it shows no signs of slowing anytime soon. There are two fundamental categories of digital interactions: self-service, where customers are… Read More »Queuing up Change: From CCaaS to Intelligent CX Platform The post Queuing up Change: From CCaaS to Intelligent CX ...
