This article examines the evolution of SaaS from a niche market to the dominant business model for tech products, particularly in the B2B sector. Initially offering scalability and flexibility through per-seat models, the author argues that this has led to customer exploitation, inflated costs, and the pricing of commodities as luxury items. The piece analyzes how essential features like SSO, audit logs, and user management are often locked behind expensive "Enterprise" tiers. By comparing th...
