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The Ripple Effect: How Employee Experience Shapes Customer Relations
https://firstup.io/podcast/cruising-altitude/the-ripple-effect-how-employee-experience-shapes-customer-relations/
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In this episode, host Nicole Alvino and Aflac's Chief Strategy Officer, Matthew Owenby, discuss Aflac's hiring processes, their focus on dignity and respect, and how AI can enhance the employee experience.
