Navigating conflict isn’t about winning or losing. It’s about understanding, resolution, and maintaining relationships. But let’s face it, when tempers flare, it’s hard to keep a calm head. That’s where gentle answer techniques come into play. These are responses designed to defuse the situation, not escalate it. They’re about turning the tide of the conversation … Continue reading "If you want to disarm conflict, try these 9 gentle answer techniques"
