Transcription Enables a Great Customer Journey August 2025 The best scenario for customers and organizations alike is fully resolving an interaction during the first contact, ideally via self-service, or with live agent input when necessary. (This is because self-service is rapidly becoming consumers’ channel of choice globally, as well as being the most cost-effective and… Read More »Transcription Enables a Great Customer Journey The post Transcription Enables a Great Customer Journey ...
