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Customer Airs Frustration With Inaccurate Water Bills; Utility Moving Toward Automated Reading - BirminghamWatch
https://birminghamwatch.org/2024/12/20/customer-airs-frustration-with-inaccurate-water-bills-utility-moving-toward-automated-reading/
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A Birmingham Water Works customer recently went to show members of the utility’s board what it takes to resolve one billing dispute, including four in-person trips to the customer service center.
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