Bank of America (BofA), one of the world’s largest financial institutions, began its AI journey in 2018 with the launch of Erica®, a small in-house language model designed to improve customer navigation of mobile banking features. What began as a focused virtual assistant project has evolved into a $4 billion annual AI and technology innovation […] The post Case Study: AI at Bank of America – From Erica to Enterprise-Wide AI Transformation appeared first on AIX | AI Expert Network.
