In solving problems, our first instinct is to find the right answer. In boardrooms across America, executives fall over each other to be the first to deliver the correct answer to a perceived problem. Doctors assume they’ve got the right diagnosis based on symptoms they’ve seen in the past. Here’s the problem. When we immediately launch into answer mode, we end up chasing the wrong problem. When we rush to identify solutions—when we fall in love with our diagnosis—our initial answer...
