Amazon Connect is a cloud call center software that makes it easier for you to manage your calls and improve customer service in the process. A new study, which was conducted by Mintel, found that when companies use Amazon Connect, they can reduce their call center costs by as much as 50%. Also, with Amazon Connect at your side, you are more likely to have better call quality due to the fact that employees can focus on resolving customers' problems rather than handling unnecessary inquiries.
