Sometimes the customer moves beyond frustration and becomes outright furious. They raise their voice, question your competence, and demand to speak to a supervisor. When that moment hits, what you say next can either push the situation into full-blown chaos or steer it toward calm. For customer service professionals, those types of calls happen regularly The post De-escalation for Customer Service Professionals: Turning Irate Callers Into Loyal Clients appeared first on Defuse - De-Escalation...
