Calling Arno Penzias I want to talk about Arnos Penzias and his idea about the Surface Area of an organisation. I’ve been an EE (“Everything Everywhere”) customer for years now. I was an Orange customer before that, so just drifted over in the rebrand. I probably stayed because of inertia, but an inertia rooted in […] The post Organisational Surface Area appeared first on Smithery.