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Marc Benioff says Salesforce has already cut 4,000 customer support staff for AI agents – and workforce productivity hasn't dipped
https://www.itpro.com/technology/artificial-intelligence/marc-benioff-says-salesforce-has-already-cut-4-000-customer-support-staff-for-ai-agents-and-workforce-productivity-hasnt-dipped
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The jury may still be out on whether generative AI is going to cause widespread job losses, but the impact of the technology is already being felt at Salesforce.
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