When your phone suddenly displays "SOS" instead of your carrier's name, it's more than just an inconvenience—it's a complete communication breakdown. Verizon customers across the United States experienced exactly this scenario when a software issue triggered a massive outage, leaving more than 23,000 customers without cellular service on what should have been an ordinary day. The outage affected calls, texts, and mobile data, sparking frustration on social media platforms and trac...
