When it comes to business growth, few figures are more telling than customer retention. According to Harvard Business Review, increasing retention by just 5% can boost profits by 25–95%. Astonishing, right? Yet so many companies stay locked into a cycle of chasing new leads instead of building the most potent driver of growth—lasting, loyal relationships. […] The post Is Hiring a Client Success Manager the Secret to Retaining More Customers? appeared first on Small Business Expo.
