This qualitative case study examines leadership dynamics within hybrid and remote work environments in higher education, focusing on the enrollment management department of a university. As institutions shift toward flexible work models, the study explores how leaders adapt communication, support, and collaboration strategies to maintain effectiveness, employee well-being, and inclusion. Grounded in Siemens’ (2004) connectivism and supported by insights from Prensky (2001) and Shirky (2009)...
