A fast-growing footwear and fashion brand recently found itself at a pivotal CX inflection point. As the business expanded across continents, languages, and digital channels, it faced the challenge of maintaining consistency in customer support—ensuring that every shopper, regardless of location, received timely, reliable, and brand-consistent service. Global growth in the retail space comes with […] The post Same Support, Everywhere: Strengthening SLA Performance Across Regions appeared ...
