The Challenge In FinTech, every minute of unresolved customer concern can erode trust. Unlike other industries, where delays might cost time or convenience, delays in digital banking can directly impact a person’s financial stability. When a transaction fails, a paycheck doesn’t arrive, or an account is locked; users aren’t just reaching out for support – […] The post When Every Minute Matters: Strengthening Time to Resolution in Fintech Support appeared first on ResultsCX.
