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From:
SQM Customer Service Blog
(Uncensored)
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Building a Culture of Empathy in Your Call Center: Why It Starts with Leadership
https://www.sqmgroup.com/resources/library/blog/building-a-culture-of-empathy-in-your-call-center-why-it-starts-with-leadership
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Uncover the link between empathetic leadership and exceptional customer experiences. Learn how to cultivate a culture of empathy for lasting success in call centers.
