Workers spend a lot of time toggling between apps and websites to do their jobs. But how often do they really do this, and how much times does it really take up? The authors studied 20 teams, totaling 137 users, across three Fortune 500 companies for up to five weeks. They found workers toggled roughly 1,200 times each day, which adds up to just under four hours each week reorienting themselves after toggling — roughly 9% of their time at work. While many companies may write this off as the...
