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From:
TIME.com
(Uncensored)
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You Probably Spent 13 Hours on Hold Last Year | TIME.com
https://business.time.com/2013/01/24/you-probably-spent-13-hours-on-hold-last-year/
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Add this factoid to the many others concerning the poor state of customer service, right alongside the one about how we collectively lose $38 billion annually waiting around for the cable guy to show up.
