There recently was an essay by Gergely about incident response, and a related example of “The 5 Whys” questions, which has been mentioned as a good way to do incident retrospectives. I am not a fan of the “5 whys” approach, because I came to believe there is a problem with it in that it overfocuses on one particular path. With just 5 of the “whys” there is only so much you can express that only touches “abstract group output” or “technology”, without getting into the all-t...
