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Loyalty moments and online dispute resolution – a lesson about complaints? – Lawyer Watch
https://lawyerwatch.wordpress.com/2015/08/19/loyalty-moments-and-online-dispute-resolution-a-lesson-about-complaints/
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There’s a couple of very interesting (and short) posts by Colin Rule, doyenne of online dispute resolution, on lessons eBay learnt when implementing their online dispute resolution systems (h…
