Ian Ames. I help multidisciplinary teams deliver services in a user centred way. Profile I have over 20 years experience delivering projects to a range of Government organisations and companies, including the Ministry of Justice, Cabinet Office, DEFRA, Dept for Culture Media and Sport, NHS Digital and BT. I have experience of a number of agile practices such as Scrum, Kanban, Cynefin, Lean and DevOps. In recent years I have tended to specialise in the early phases of a service lifecycle.