QF 509 BNE-SYD I’m flying “Townsville”, on this flight for the 40th time. Next to me in economy is a Qantas pilot and a flight attendant. The pilot is recognised by all the crew, and both are fawned over for breakfast. As a Platinum flyer, I’m invisible. The Qantas pilot loudly tells his FA friend how shit Qantas is, how bad his manager is, and how the company is losing all its best people. I suspect he’s counting the days to his retirement. Interesting that he feels unhappy enough ...