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From:
SQM Customer Service Blog
(Uncensored)
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From Frustration to Feedback: Using Complaints to Improve Customer Service
https://www.sqmgroup.com/resources/library/blog/from-frustration-to-feedback-using-complaints-to-improve-customer-service
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Customer complaints can drive meaningful change. Explore how to transform frustration into actionable feedback and improve your organization's service quality.
