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From:
Spiceworks Inc
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AI in Customer Experience (CX) in 2021: Impact Analysis - Spiceworks
https://www.spiceworks.com/marketing/customer-experience/articles/ai-in-customer-experience-cx-in-2021-impact-analysis/
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Aberdeen studied hundreds of companies to understand the impact of Artificial Intelligence on customer experience. This article deeply analyzes the findings of the study and projects the expected ROI from AI investments to enhance CX.
