By Kristin Foss, Jason Nassi, and Vincent Nordell. In our “Engineering Energizers” Q&A series, we highlight the engineering minds driving innovation across Salesforce. Today, meet Kristin Foss, VP of Software Engineering for Customer Centric Engineering (CCE), who led her 180-person Engineering team to revolutionize customer escalations with AI-powered agents and automation tools. Discover how they […] The post How AI Tools Cut Customer Escalation Time: From Days of Manual Work to Minut...
