ISO 9000 refers to a set of quality management standards that help organizations ensure they meet customer and other stakeholder needs. The standards include ISO 9000:2005, which covers fundamentals and vocabulary; ISO 9001:2000, which specifies requirements; and ISO 9004:2000, which provides guidelines for performance improvement. These standards are applicable to all types of organizations and are aimed at improving customer satisfaction through consistent products and services that meet cu...
