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From:
Lifewire
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27% of SMBs Fail at Customer Follow-Up—Here’s What It’s Costing Them
https://www.lifewire.com/smbs-fail-at-customer-follow-up-8714600
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New statistics from Constant Contact say more than a quarter of SMB fail to stay in touch with customers after a visit or sale. That could be costing those businesses sales.
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