By Lorenzo Gradoni (University of Luxembourg) and Pietro Ortolani (Radboud University Nijmegen) Article 21 of the DSA entrusts out-of-court dispute settlement bodies with reviewing platforms’ content moderation decisions. But which law should guide them? This post examines three options: terms of service, contract law, and human rights. Each option brings challenges, inducing its own kind of Hitchcockian vertigo. A human-rights-based approach may strike a better balance, reconciling the eff...
