Market Basket’s latest family feud is testing more than boardroom dynamics—it’s challenging the company’s legacy of trust and loyalty. D’Amore-McKim professor Kimberly Eddleston says the conflict highlights how family businesses can lose their “family-ness” when profits overshadow people, reminding leaders that culture and governance are just as vital to success as strategy. The post Market Basket's family feud: What customer loyalty teaches us about business politics appeared f...
